What types of products do you sell? We specialize in natural, handcrafted skincare products such as soaps, lotions, scrubs, and lip balm. Each item is designed to nourish your skin and enhance your self-care routine.
Do you take custom orders? Yes! Share your idea via our custom order form and we’ll work with you to create something special.
How long does shipping take? Most orders ship within 3–5 business days. Custom orders may take up to 7–10 business days depending on production time.
What shipping options do you offer? We ship nationwide via UPS, FedEx and USPS Priority Mail. Shipping costs are calculated at checkout based on weight and location.
Do you offer local pickup? Yes! If you’re nearby, you can select “Local Pickup” at checkout and we’ll arrange a convenient time.
What is your return/exchange policy? Because our products are handmade, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.
Do you sell at events or markets? Yes! You can find us at local events. Follow us on Instagram and Facebook for the latest updates.
How do I care for my purchase? Store products in a cool, dry place away from direct sunlight. For soaps, keep them on a draining soap dish to extend their life. For lotions or creams, avoid exposing them to extreme heat.
How can I contact you? You can reach us at acelynaturalproducts@gmail.com or through our contact form. We’ll respond within 1–2 business days.
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